REFUND POLICY

Umar InfoTech Private Limited
Website: https://umarinfotech.myshopify.com/

At Umar InfoTech Private Limited, we are committed to providing our customers with quality products, reliable service, and a satisfactory shopping experience. If you receive a defective, damaged, incorrect, or otherwise problematic product, you may be eligible for a refund or replacement in accordance with the terms below.

1. Eligibility for Refund

A customer may request a refund or replacement in the following situations:

• The product received is defective or not functioning properly.
• The product received is damaged or broken.
• The wrong product or an incorrect item was delivered.
• The product received is materially different from the product ordered.
• There is a manufacturing defect that was not disclosed at the time of purchase.
• Any other genuine product-related issue is verified by our customer service team.

Refunds will only be processed after the reported issue has been reviewed and verified by Umar InfoTech Private Limited.

2. Parcel Inspection at Delivery

Customers are encouraged to inspect the parcel at the time of delivery, where the courier service permits opening and checking the parcel before acceptance.

If the parcel or product appears visibly damaged, customers should immediately inform the courier representative and contact our customer support team.

Opening and checking the parcel does not automatically guarantee a refund. The product must still meet the applicable conditions of this Refund Policy.

3. How to Request a Refund

To request a refund, the customer should contact our customer service team as soon as possible after receiving the order.

The customer may be required to provide:

• Order number.
• Customer name and contact number.
• Description of the problem.
• Clear photographs of the product.
• A clear video showing the defect or problem with the product.
• Photographs/videos of the packaging, if relevant.
• Any other information reasonably required to verify the claim.

Providing a product video may be required before the return is approved.

4. Verification of the Product

After receiving the complaint and supporting evidence, our customer service team will review the claim.

If the issue is found to be genuine and covered under this policy, the customer will be instructed regarding the return procedure.

We reserve the right to reject refund requests where:

• The product has been intentionally or accidentally damaged after delivery.
• The product has been misused.
• The product has been modified, repaired, opened, or tampered with without authorization.
• The issue is caused by incorrect installation or improper use.
• The customer is unable to provide reasonable evidence of the claimed defect when such evidence is required.
• The product is returned in a condition that does not reasonably correspond with the reported issue.
• The claim is found to be fraudulent or misleading.

5. Return of Product

If our team approves a return, the customer may be required to send the product back to our designated company address through a courier service.

The customer must carefully pack the product to prevent further damage during transportation.

Where applicable, the customer should return:

• The original product.
• Original packaging.
• Accessories.
• Manuals or documentation.
• Any other items supplied with the product.

The exact return instructions will be provided by our customer service team after the claim has been reviewed.

6. Refund Process

Once the returned product is received and inspected, our team will confirm whether the refund conditions have been satisfied.

If the refund is approved, Umar InfoTech Private Limited will initiate the refund to the customer's provided payment account or through an appropriate payment method.

For Cash on Delivery orders, the customer may be required to provide accurate bank/payment account details for processing the refund.

The customer is responsible for providing correct payment information. Umar InfoTech Private Limited will not be responsible for delays caused by incorrect or incomplete account details provided by the customer.

7. Refund Amount

If a refund is approved because of a genuine product defect, incorrect product delivery, or another issue covered by this policy, the eligible amount will be refunded according to the circumstances of the order.

Any amount that is not eligible for refund will be clearly communicated to the customer before the refund is processed.

8. Replacement Instead of Refund

Depending on product availability, Umar InfoTech Private Limited may offer the customer a replacement product instead of a refund.

A replacement may be offered where:

• The product is defective.
• The wrong product was delivered.
• The product was damaged during delivery.
• The same product is available in stock.

If the replacement product is unavailable, the customer may be offered another appropriate resolution, including a refund where applicable.

9. Non-Refundable Situations

Refunds may not be available in cases where:

• The customer simply changes their mind after purchasing the product.
• The product was damaged because of misuse or negligence.
• The product was damaged due to unauthorized modification or repair.
• The product has been used contrary to the manufacturer's instructions.
• The customer cannot provide sufficient information to verify the claim where verification is reasonably required.
• The product is returned without prior authorization from our customer service team.
• The product is returned incomplete or with missing accessories where those items are relevant to the claim.

Certain products may have specific return or warranty conditions. If a product has special conditions, those conditions will be communicated on the relevant product page or at the time of purchase.

10. Delivery Charges

Where a refund is approved due to a genuine defect, incorrect product, or other issue attributable to Umar InfoTech Private Limited, the company will determine the applicable delivery/return-cost treatment on a case-by-case basis.

For customer-initiated returns that are not caused by a product defect or company error, any applicable delivery or return charges may be the responsibility of the customer.

11. Refund Processing Time

After the returned product has been received and successfully inspected, the refund will normally be processed as soon as reasonably possible.

The time required for the amount to appear in the customer's account may depend on the payment method, bank, payment gateway, or financial institution involved.

Umar InfoTech Private Limited is not responsible for delays caused by third-party banks, payment gateways, courier companies, or other service providers after the refund has been initiated.

12. Order Cancellation Before Dispatch

If a customer wishes to cancel an order before it has been dispatched, the customer should contact us as soon as possible.

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel the order.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return/refund procedure.

13. Fraudulent or Misuse of Refund Policy

Umar InfoTech Private Limited reserves the right to investigate suspicious, fraudulent, abusive, or repeated refund claims.

Where a claim is found to be fraudulent or the refund policy is being misused, the company may refuse the claim and take appropriate action in accordance with applicable law.

14. Customer Responsibility

Customers are responsible for providing:

• Correct name and contact information.
• Correct delivery address.
• Correct payment/refund account information.
• Accurate details regarding the reported problem.
• Appropriate evidence when requested.
• Proper care and use of the product after delivery.

15. How to Contact Us

For any refund, return, replacement, or product-related complaint, please contact Umar InfoTech Private Limited through the contact details provided on our website.

When contacting us, please include your order number and registered contact information so that we can identify your order and process your request efficiently.

Business Name: Umar InfoTech Private Limited
Website: https://umarinfotech.myshopify.com/

16. Policy Changes

Umar InfoTech Private Limited reserves the right to update, modify, or amend this Refund Policy when necessary.

Any updated version of this policy will be published on this website. Customers are encouraged to review this policy periodically.

17. Important Notice

Nothing in this Refund Policy is intended to exclude or restrict any consumer rights or legal remedies that cannot lawfully be excluded or restricted under applicable laws and regulations of Pakistan.

By placing an order through our website, the customer acknowledges that they have had an opportunity to review this Refund Policy and the applicable terms relating to their purchase.

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